Health Records Officer

Qualifications & Knowledge

Essential criteria

Experience

Essential criteria

We encourage applications from all with protected characteristics, including disabled and neurodiverse candidates and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.

Each job advert includes the relevant manager’s contact details, and you are encouraged to discuss any adjustments you may require directly with them. There is no obligation to disclose any personal or medical information—simply let us know what support would help you to participate fully.

Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments or support needed. If you need any documents in a larger font or a different format (such as braille) please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 or email [email protected]

If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.

We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Aneurin Bevan University Health Board support flexible working.

Health Board grounds are required to be smoke-free by law. Smoking is not permitted anywhere on ABUHB sites. This applies to all staff, contractors, patients and visitors. More details are available in our Smoke-Free Environment Policy . For help to quit smoking please contact our Help Me Quit Team About Help Me Quit - Aneurin Bevan University Health Board

Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process

The salary scale for a Band 3 has been adjusted as part of the NHS Agenda for Change pay award for 2026/2027 and will be implemented in August 2026 backdated to 01 April 2026 where applicable.

Job Overview

We are looking for one motivated and proactive professional to become key member of the management team within our busy Health Records Service. This role offers an exciting opportunity in the first steps of line management.

You will need excellent people skills, organisational abilities, and a passion for empowering others through training and development. In addition, excellent communication skills are crucial for managing a busy and complex service..

This position is based in The Health Records Service at Online House with an expectation of flexibility to work across departments once training is complete.

If you are passionate about making a meaningful impact in Health Records management and staff development, we would welcome your application.

Main duties of the job

• To assist in ensuring the provision of a high quality and cost-effective Health Records Service.
• Ensure staff with the Health Records Service under their leadership are trained to the highest level.
• The Health Records Officer will be responsible for the smooth and efficient running of all aspects of Health Records services and will include staff management issues.
• To be responsible for the management of Health Records systems in accordance with Health Board and departmental policies on Record Management standards and procedures.
• To provide support to both staff and managers as required.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation

Aneurin Bevan University Health Board (ABUHB) is a multi-award-winning NHS organisation serving the communities of Gwent. With more than 14,000 staff and volunteers, we provide safe, high-quality, and compassionate care across hospitals, GP practices, community services, and mental health settings. As a University Health Board, research, education, and innovation are central to our work, supporting evidence-based practice and continuous improvement.

Our work is guided by the Gwent Strategy 2025–2035, which sets out our long-term ambition to create a fairer and healthier future for our population. We focus on prevention, reducing health inequalities, and working in partnership with local authorities, voluntary organisations, and communities to improve health and wellbeing.

We are committed to creating an inclusive, supportive workplace where people feel valued, respected, and able to develop. Our values of Kindness, Integrity, and Respect shape how we care for patients and how we treat one another.

We offer a wide range of learning and development opportunities, flexible working where possible, and a comprehensive NHS benefits package. Working for ABUHB means being part of an organisation that values its people and offers the chance to build a meaningful and rewarding career while making a real difference to the lives of others.

Qualifications & Knowledge

Essential criteria

• Good standard of education
• Evidence of continual professional development
• Sound knowledge of Microsoft systems
• Detailed knowledge of PAS
• Understanding of Health Board policies & procedures including HR

Desirable criteria

• Knowledge of Health Records systems & processes
• Foundation Certificate of the Institute of Health Records & Information Management
• Knowledge of WAG guidelines

Experience

Essential criteria

• Recent superisory experience
• Experienced PAS user
• Demonstrate leadership skills

Desirable criteria

• Experience of dealing with all disciplines of staff

Skills & Attributes

Essential criteria

• Good communication skills
• Ability to work effectively with clinicians
• Ability to influence & persuade others
• Ability to manage difficult situations under pressure
• Ability to deliver training
• Excellent organisational skills
• Ability to develop good & effective employee relations
• Ability to use own initiative & meet deadlines
• Ability to lead & motivate a team
• Approachable & sympathetic to staff needs
• Flexible to the needs of the service
• Ability to work & problem solve under pressure whilst achieving targets
• Demonstrate commitment to achieving high quality standards of work
• Accurate & methodical in all apsects of work

Other

Essential criteria

• Welsh Speaker (level 1) or willingness to work towards