Health & Social Care Coordinator

Job summary

Please note: at this stage, the role is open only to colleagues currently employed within Kent and Medway NHS Trusts, the Kent and Medway Integrated Care Board (ICB) and Medway Community Healthcare. Nursing vacancies are also open to Student Nurses and Newly Qualified Nurses.

Now is the time to be part of an exciting healthcare transformation. The NHS 10-Year Plan puts community care at the heart of services, helping people stay well and receive support closer to home.

As a Healthcare Assistant in a community NHS trust, you'll play a vital role in delivering personalised care within integrated neighbourhood teams, working alongside nurses, GPs, therapists, social workers, and voluntary services. You'll benefit from clear development opportunities, apprenticeships, and support to progress your career.

The plan also promotes flexible working, wellbeing support, safe workplaces, and a strong commitment to equality and inclusion. By helping reduce health inequalities and embracing digital tools such as virtual wards, you'll make a real difference to patients, communities, and the future of the NHS.

Main duties of the job

Please note, this vacancy does not meet the criteria for skilled worker sponsorship. Therefore, we are unable to accept applications from candidates that cannot provide documentary evidence of right to work in the United Kingdom

Are you passionate about helping people live independently and achieve the best possible quality of life? Join our Adult Community Services team and make a real difference to patients with complex health and social care needs.

As a Care Coordinator, you'll be a key point of contact for patients, carers, and professionals, ensuring joined-up support across health, social care, and voluntary services. You'll manage a caseload, coordinate care, and help patients access the right services to maintain their independence and wellbeing.

In this rewarding role, you will:

• Support housebound patients living with long-term conditions.
• Help reduce avoidable hospital attendances and admissions.
• Respond to referrals and coordinate access to services.
• Provide advice and support to patients, carers, and colleagues.
• Develop personalised plans that promote independence and prevent care crises.
• Empower patients to proactively manage their health and wellbeing.

We're looking for someone with excellent communication and organisational skills, a proactive attitude, and a passion for delivering person-centred care. If you enjoy building relationships, solving problems, and improving patient outcomes, we'd love to hear from you.

About us

Kent Community Health NHS Foundation Trust is due to integrate with Medway Community Healthcare on 1 October 2026. Following integration and to align our community services to the new Neighbourhood Model of care delivery, there will be a period of consultation which may result in changes affecting some services, teams or roles. Depending on the area you are applying to work in, this could include potential changes to your role, work base, reporting arrangements, or terms and conditions of employment. Any changes would be subject to consultation and managed sensitively and in line with relevant employment processes. Please do contact the recruiting manager if you have any concerns about this so they can answer any questions you might have.

Rated 'Outstanding' by CQC, we deliver high-quality care that improves the health of our communities. We are looking for people who share our values:Compassionate, Aspirational, Responsive and Excellent.

We are proud to be an inclusive, welcoming organisation and encourage applications from people of all backgrounds. We use protected characteristic information for monitoring only and it is not seen by recruiting managers, except where applicants choose to be considered under our disability guaranteed interview scheme.

We know life outside work matters. As a flexible working-friendly organisation, we welcome conversations about arrangements that help you thrive while supporting excellent care for our patients.

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Job responsibilities

As a community Trust, many of our roles require individuals to be able to drive to perform their duties. Where driving is a requirement of the role, you will be asked to confirm that you hold a full UK driving licence or a full driving licence issued by an EU country (not exchanged from a non-EU country) to proceed with your application. We are committed to supporting candidates with disabilities into employment. If you are unable to drive due to a disability, please contact the Recruitment Team via [email protected], quoting the vacancy reference number, so we can support you further.

The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this in your application. If you need an application form in an alternative format please let our recruitment team know. All information you supply on your application should, to the best of your knowledge, be true and accurate.

Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.

We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job.

At KCHFT we strongly encourage colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve.

Find out more about the community difference here.

Good luck! We cant wait to meet you and welcome you to #teamKCHFT, #cometocommunity.

Person specification

Qualifications, training and experience

Essential

• Level 4 qualification (e.g. certificate of higher education, higher national certificate, NVQ level 4) Or you will be able to demonstrate the equivalent level of experience
• You'll need to have recent experience of team working and versatility to take on a variety of tasks
• A full, valid UK driving licence or a full driving licence issued by an EU country

Knowledge and skills

Essential

• You will need to have a customer focussed approach which is essential to; Provide patients, clients and their families with the best possible experience
• You will need to be able to be able to use IT systems and databases.
• You'll need have sound communication skills in order to understand and communicate both verbally and in writing. Which at times may also require gaining cooperation from others through tact and persuasive skills particularly where there are barriers to understanding

Desirable

• Having an awareness of developments within the NHS would be an advantage