Help Desk Advisor

Helpline Advisor

• Location: Camberley
• Job Type: Full-time, Permanent
• Salary: £28,000 - £30,000

Join our team as a Helpline Advisor and become the first point of contact for customer and dealer enquiries. This role is perfect for individuals who excel in problem-solving, delivering excellent customer service, and building strong relationships. Whether your background is in customer service, warranty administration, aftersales support, service coordination, or a technical environment, we encourage you to apply.

Day-to-day of the role:

• Respond to customer and dealer enquiries via telephone, email, and CRM systems.
• Provide accurate information and support across a wide range of products and services.
• Investigate customer queries and collaborate with internal teams to achieve effective resolutions.
• Follow up on enquiries to ensure a positive customer experience and timely completion.
• Manage warranty-related queries and liaise with workshop and technical teams regarding progress.
• Build and maintain strong relationships with customers, dealers, and internal stakeholders.
• Escalate any recurring issues, safety concerns, or unusual product failures as appropriate.
• Produce customer guidance documents and support materials.
• Continuously develop product knowledge and understanding of company products and services.
• Ensure compliance wi...