Helpdesk Coordinator

Up to £34,000 | Permanent

A fantastic opportunity has arisen for an organised, confident and personable Helpdesk Coordinator to join a leading company based in Tadworth.

We’re looking for someone who enjoys keeping things running smoothly, providing excellent customer service and coordinating engineers effectively. You’ll be a key point of contact for customers and clients while managing the day-to-day administration that keeps the helpdesk operating efficiently.

If you’re someone who can communicate confidently at all levels, enjoys being part of a busy team and appreciates a bit of office banter along the way, this could be the role for you!

As Helpdesk Coordinator, your responsibilities will include:

• Coordinating and managing engineers’ daily schedules, covering both reactive and preventative maintenance
• Acting as the first point of contact for customers and clients, handling telephone calls, emails and general queries
• Managing engineers’ diaries and allocating jobs efficiently
• Completing general administration, including reviewing reports, filing and ordering parts through the internal system
• Uploading and allocating documents to online systems, ensuring records are accurate and kept up to date
• Preparing paperwork and documentation for site aud...