Home Ownership Team Leader

Southgate, London (Hybrid Working) 💰 £24.31 per hour PAYE ⏰ Full Time, hybrid 📅 6-Month Temporary Assignment We're currently recruiting for an experienced Home Ownership Team Leader to join a leading housing organisation based in Southgate, London. This is an excellent opportunity for a housing professional with strong leadership experience and a solid understanding of home ownership, service charges, leasehold management and customer service delivery. About the Role Reporting to the Home Ownership Manager, you will lead a team of Home Ownership and Service Charge Specialists, ensuring the delivery of a high-quality service to leaseholders and shared owners. You will provide day-to-day operational leadership, oversee performance, manage complex home ownership matters and support the delivery of statutory and non-statutory processes. Key Responsibilities Lead, coach and develop a team of Home Ownership/Service Charge Specialists Monitor performance and ensure service standards and KPIs are achieved Manage escalated leasehold and home ownership enquiries Support the resolution of complaints and service failures Provide specialist advice on leasehold, service charge and home ownership matters Interpret leases and legal documentation Support preparation of documentation for First Tier Tribunal and other legal proceedings Ensure compliance with relevant legislation, policies and procedures Assist with reporting, forecasting and performance management information Support the Home Ownership Manager and deputise when requiredRequirements Previous experience within a Home Ownership, Leasehold or Service Charge environment Experience managing or supervising a team Strong knowledge of leasehold management and home ownership legislation Working knowledge of Section 20 consultation requirements under the Landlord and Tenant Act 1985, including major works and qualifying long-term agreements Experience overseeing or supporting Section 20 consultation processes Experience handling complaints and complex customer issues Ability to interpret leases, legal documents and statutory requirements Excellent communication and stakeholder management skills Strong Excel and MS Office skills Customer-focused with a proactive problem-solving approachWhat's on Offer? £24.31 per hour PAYE Hybrid working arrangement Full-time hours 6-month temporary contract Opportunity to work for a respected housing organisationInterested? Apply today with your updated CV