Home Services - Customer Service Representative

Future Opening: Home Services - Customer Service Representative

• 401(k) matching
• Free uniforms
• Opportunity for advancement
• Paid time off

Customer Service Representative / Dispatcher

Part-Time | Monday-Friday | Day Shift (opportunity to grow into full-time)

We are looking for an experienced, highly organized Customer Service Representative / Dispatcher to join our team. In this role, you will coordinate service requests, dispatch technicians, and deliver exceptional customer service in a fast-paced office environment.

What We're Looking For

• Positive, professional attitude
• Excellent communication and customer service skills
• Strong organizational and problem-solving abilities
• Ability to multitask and stay organized
• Self-motivated and able to work independently
• Team-oriented mindset

Requirements

• High School Diploma or equivalent (some college preferred)
• Previous CSR, dispatching, scheduling, or office administration experience required
• Strong computer skills and ability to learn new software quickly
• Experience with Service Titan is a plus
• Must be able to pass a background check and drug screen

Key Responsibilities

• Answer incoming calls and respond to customer inquiries professionally and efficiently
• Schedule and dispatch service technicians based on customer needs and technician availability
• Monitor service requests and ensure timely completion
• Provide customers with clear status updates and resolve issues promptly
• Maintain accurate records of service calls, dispatch logs, and customer interactions
• Utilize Service Titan software to manage work orders and documentation
• Handle emergency and urgent requests with urgency and care
• Collaborate with the team to continuously improve operations and customer satisfaction

Why You'll Love Working With Us

• W-2 Employee
• Paid Time Off
• Holiday Pay
• Nights and Weekends Off

You are applying to work for a franchise owner of Mr. Handyman, not Mr. Handyman SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners. This job description is meant to describe the general nature and level of work being performed.