Hotel Operations Manager

Are you an experienced hospitality leader looking for your next challenge? We are seeking an enthusiastic and commercially minded Hotel Operations Manager to join a thriving hotel based in near Guildford. Working closely with the General Manager, you will oversee the day-to-day operation of the hotel, ensuring exceptional guest experiences, driving commercial performance, and leading a high-performing management team. This is a hands-on role that includes managing hotel operations, overseeing events, and supporting operational shifts, making it ideal for someone who enjoys variety and thrives in a fast-paced environment. The salary for this role is between £38,000 and £40,000 plus tips. The role will include an element of shift work, running & managing events, so this may mean early starts & late finishes. Main responsibilities for the Hotel Operations Manager are: * Oversee the day-to-day operation of the hotel, ensuring exceptional service standards are consistently achieved. * Implement and maintain effective operational procedures across all hotel departments. * Support the delivery of the hotel's strategic objectives while identifying opportunities to maximise revenue. * Take responsibility for the hotel in the absence of the General Manager. * Analyse guest feedback and implement improvements to enhance the guest experience. * Lead, motivate, coach, and develop department managers and their teams. * Support recruitment, onboarding, and performance management across the hotel. * Manage and oversee a variety of hotel events, ensuring they are delivered to the highest standard. * Promote a positive, collaborative culture focused on service excellence and continuous improvement. Skills required for the Hotel Operations Manager role are: * Essential: Previous experience as a Senior Manager within the hotel or hospitality industry. * A proven track record of successfully leading operational teams within a busy hotel environment. * Excellent leadership and people management skills, with the ability to inspire and develop others. * Strong commercial awareness and the ability to balance outstanding guest service with business performance. * Experience implementing operational processes and driving continuous improvement. * Excellent communication, organisation, and decision-making skills. * A flexible, hands-on approach with a passion for delivering exceptional guest experiences. If you're an experienced hotel professional with a passion for operational excellence and outstanding guest service, we'd love to hear from you