Housing Assistant

Marks Consulting Partners are currently looking for a Housing Assistant to work with one of our Housing Association clients in London. What the Job Will be doing * Acting as the first point of contact for residents, responding to housing enquiries via telephone, email and face-to-face. * Supporting Housing Officers and Housing Managers with the day-to-day management of tenancies and properties. * Maintaining accurate tenancy, resident and property records on housing management systems. * Processing tenancy changes including assignments, successions, mutual exchanges and changes in household circumstances. * Supporting tenancy sign-ups, welcome visits and preparing tenancy documentation. * Raising repairs, monitoring outstanding works and liaising with contractors, residents and internal teams. * Assisting residents with enquiries relating to rent, repairs, anti-social behaviour, estate services and tenancy management. * Supporting rent account enquiries and referring residents to specialist support services where appropriate. * Preparing letters, notices, reports and other housing management correspondence. * Arranging appointments, property inspections, meetings and home visits for the housing team. * Supporting the management of complaints and ensuring residents receive timely updates. * Monitoring shared inboxes and ensuring enquiries are allocated and progressed within service standards. * Working with colleagues and partner agencies to support vulnerable residents and promote tenancy sustainment. * Providing general administrative support to ensure an efficient and customer-focused housing service. What You Will Need * Previous experience working in Housing, Property Management, Customer Services or a similar resident-facing role. * Good understanding of social housing and tenancy management services. * Excellent customer service and communication skills. * Experience dealing with sensitive, complex or challenging enquiries. * Strong organisational skills with the ability to manage competing priorities. * Good written communication skills and attention to detail. * Experience using housing management systems and Microsoft Office. * Ability to work collaboratively with colleagues, contractors and external agencies. * A proactive, organised and solution-focused approach. * Understanding of safeguarding, equality, confidentiality and data protection. * Experience working for a Housing Association, Local Authority or Housing Company. * Knowledge of tenancy management, rent accounts, repairs and anti-social behaviour processes