Housing Officer

Belmont Recruitment are currently recruiting for a Housing Officer to work with our client based in the Chester area. This is a temporary role working full-time hours, Monday to Friday. Overview: The role holder will be responsible for delivering a high-quality housing management service across a designated patch of over 55s properties. The successful candidate will provide effective tenancy management, build positive relationships with residents, and ensure customers receive an excellent housing service. Main Duties: * Managing a designated patch of over 55s properties, delivering an effective housing and tenancy management service * Building and maintaining positive relationships with residents and delivering excellent customer service * Carrying out tenancy management duties, including estate visits, inspections and resident engagement activities * Investigating and resolving housing-related issues, complaints and tenancy matters in line with policies and procedures * Ensuring properties and communal areas are maintained to a high standard, identifying and reporting any issues where required * Maintaining accurate records and updating housing management systems in a timely manner * Supporting service charge queries and scheme account processes where required Essential Criteria: * Previous experience working as a Housing Officer or within a housing or tenancy management role * Strong knowledge of housing and tenancy management within a social housing environment * Excellent communication, customer service and problem-solving skills * Experience of managing a housing patch and building positive relationships with residents * Ability to manage a varied workload and maintain accurate records * Full UK driving licence and access to own vehicle If your skills match the above criteria, please apply with your up-to-date CV