Housing Officer

We are recruiting on behalf of a well-established housing organisation for an experienced Housing Officer to join their team covering Bournemouth, Christchurch and Poole. This is a varied and rewarding opportunity for a Housing Officer who enjoys working directly with customers, managing complex housing issues and making a visible difference within local communities. You will manage your own diary, combining home working, office-based working and regular visits to customers, neighbourhoods and partner agencies. The Role: As a Housing Officer, you will manage a busy and varied caseload covering tenancy and neighbourhood management. This will include tenancy breaches, anti-social behaviour, safeguarding, tenancy fraud, tenancy changes, leasehold matters and wider neighbourhood issues. You will take ownership of cases from initial investigation through to resolution, gathering evidence, working with customers and partner agencies, and progressing formal or legal action where required. Key Responsibilities Manage a varied caseload covering tenancy and neighbourhood management. Deal with tenancy breaches, ASB, safeguarding, tenancy fraud and tenancy changes. Investigate issues, gather evidence and take appropriate action. Progress legal or formal enforcement action where required. Build positive relationships with customers and support tenancy sustainment. Work with local authorities, community groups and par...