Housing Officer

Housing Officer £33,818 Southend-on-Sea Full-Time Permanent
We are looking for a Housing Officer to deliver effective housing management services that support residents to sustain their tenancies, understand their rights and responsibilities, and resolve tenancy issues appropriately. This will be achieved by building positive customer relationships, using early intervention and effective tenancy management, providing timely support and signposting, managing tenancies across a designated area, and pragmatically addressing concerns such as ASB, hoarding, safeguarding and unauthorised alterations in line with policies and procedures.

What you'll be doing

• Creating and sustaining positive customer relationships Be the key contact for customers managing a patch which is tenure blind and being the lead for all matters which affect customers within that remit.
• Compliance - making sure customers and those residing in and visiting their properties comply with their conditions of tenure - promoting and encouraging positive behaviours through early intervention and where necessary legal enforcement action.
• Creating and sustaining effective internal and external rela...