Housing Services Assistant - Aldershot

Aldershot

The organisation

We are working with a well-established residential operator delivering a growing affordable housing portfolio. They offer a structured entry point into housing, with support towards industry accreditations and long-term career development. The team promotes a collaborative culture, with a focus on resident experience and continuous learning.

Full time role Monday to Friday 9 to 5.30 with 1 hour lunch break

The role and responsibilities

This Housing Services Assistant role is based at the Wellesley site and reports into the Housing Services Manager. The position supports day-to-day housing operations while building exposure across tenancy and resident services.

Responsibilities include:

• Act as a first point of contact for residents, providing clear and timely responses.
• Log enquiries, repairs, and concerns, escalating where required.
• Support resident engagement activities, meetings, and on-site events.
• Assist with tenancy processes including viewings, sign-ups, and inspections.
• Attend property viewings and support residents moving into their homes.
• Support contractor coordination and follow up on outstanding works.
• Carry out site inspections and report any issues identified.
• Maintain accurate records across systems, includin...