Hybrid IT Service Desk Engineer – Escalations & Support

schuh is seeking a proactive Service Desk Engineer for the Livingston Head Office to join the Enterprise Service Desk. You will act as an internal SME and escalation point for third-party service desk and network teams, focusing on escalations, investigations, and service improvements within a fast-paced retail tech environment.

You will handle Windows, macOS, and cloud applications, participate in on-call duties, and support hardware and networking.