ICT Service Delivery Manager

ICT Service Delivery Manager needed in Loughborough Paying £22.41 per hr ref OR110990

Full time hours on a temporarybasis

Key Responsibilities

ICT Service Delivery

• Manage the effective operational delivery of ICT services, ensuring systems are reliable, secure, and fit for purpose.
• Monitor and improve service performance against agreed SLAs, KPIs, and customer satisfaction measures.
• Ensure effective delivery of ICT support functions, including Service Desk, Information Governance, and Security.
• Drive service excellence through continuous improvement initiatives and best practice service management.

Leadership and Management

• Provide day-to-day leadership across ICT operational teams.
• Support and motivate teams to deliver high-quality customer-focused services.
• Work collaboratively with ICT managers across infrastructure, applications, development, security, and service support functions.
• Deputise for the Head of ICT & Data Security as required.

Project and Transformation Delivery

• Lead and deliver ICT projects and programmes within agreed timelines, budgets, and quality standards.
• Support organisational transformation initiatives by ensuring technology solutions align with business objectives.
• Contribute to ...