Income Officer

Income Officer 3-Month Contract | Immediate Start | Hybrid Working A Surrey based social housing provider is looking for an experienced Income Officer to join their team on an initial 3-month contract with an immediate start available. This is an excellent opportunity to manage your own patch, take ownership of rent arrears cases and make a real impact on income collection and tenancy sustainment. Key Responsibilities Manage a caseload of rent arrears accounts from early intervention through to legal action Negotiate affordable repayment arrangements with tenants and support them in sustaining their tenancies Conduct home visits, telephone interviews and correspondence with residents Provide advice on welfare benefits, Universal Credit and income maximisation Prepare legal documentation for court proceedings and attend hearings where required Work closely with internal teams and external agencies to support vulnerable residents Maintain accurate case records and ensure compliance with policies and procedures Deliver a high-quality customer-focused service whilst meeting collection targets Essential Experience Previous experience working as an Income Officer, Rent Recovery Officer or similar within social housing Strong knowledge of rent arrears recovery and tenancy management Experience dealing with Universal Credit, Housing Benefit and welfare reform Ability to manage legal action relating to rent arrears and possession proceedings Excellent communication, negotiation and customer service skills Experience managing a busy caseload and prioritising workloads effectively Contract Details Initial 3-month contract Immediate start available Hybrid working with a minimum of 50% office attendance If this opportunity is of interest and your experience aligns with the requirements, we'd love to hear from you. Please submit your up-to-date CV for consideration