Income Officer

We are currently recruiting for an experienced Income Officer to join a housing team on a temp-to-perm basis, managing a patch of customers across Birmingham and the surrounding areas. This is an excellent opportunity for an Income Officer who is confident managing a full income collection caseload and wants the opportunity to secure a permanent position. The Role: As an Income Officer, you will be responsible for managing rent accounts, reducing arrears and supporting residents to sustain their tenancies. You will manage cases from early intervention through to legal recovery, ensuring a customer-focused approach while achieving income collection targets. The role offers hybrid working, with 1 day per week working from home and the remaining time spent managing your patch, visiting customers and working with colleagues. Key Responsibilities of an Income Officer: Managing a dedicated rent arrears patch across Birmingham and surrounding areas. Managing the full income recovery process from early intervention through to court action. Completing affordability assessments and agreeing sustainable repayment arrangements. Supporting vulnerable residents and identifying appropriate support solutions. Preparing cases for court and attending possession hearings where required. Working with internal teams and external agencies to achieve positive outcomes. Maintaining accurate case records and ensuring compliance with policies and procedures...