Income Officer

Income Officer

Location : Chichester

Salary : £32,700

Would you like to join Hyde as an Income Services Officer?

The Income Services Officer, is key to supporting the prevention and recovery of rent arrears and other debts while helping customers sustain their homes through practical advice, early intervention and effective case management.

What you'll be doing

• Manage rent arrears and other debts across multiple tenure types, including current and former customers
• Take ownership of customer accounts, working proactively to prevent arrears and reduce debt
• Deliver a high-quality, customer-focused service through phone and digital channels
• Support customers with money management, rent prioritisation and access to welfare benefits
• Process payments, refunds and account requests in line with policies and procedures
• Maintain accurate income and case management records, including clear action notes
• Work collaboratively with the wider Income team and internal colleagues to support service delivery
• Prepare legal documentation, attend court and support eviction processes where required
• Help customers access additional financial support, including local authority and charitable funding
• Follow safeguarding procedures, escalating concerns and making referrals as appropriate

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