Income Officer

Income Officer – Social Housing * Pay: £19.00 per hour PAYE or £25.00 per hour Umbrella Salary equivalent: Approximately £37,000 per annum Hours: Monday–Friday, 9am–5pm Location: Bromsgrove, B60 * Travel: Full UK Drivers license and access to a vehicle is required. * Compliance: Standard DBS is required. * Experience: Ideal candidate should have court level experience. Contract: Temporary sickness cover for up to three months with potential to an extension. We are recruiting an experienced Income Officer to join a well-established social housing provider on a temporary basis, covering staff sickness for up to three months. The role will initially be office-based. Once you are familiar with the organisation’s processes, there may be the opportunity to work from home two to three days per week. Key responsibilities: * Managing a portfolio of rent accounts and taking timely action to recover arrears. * Contacting customers and agreeing realistic repayment arrangements. * Providing advice on benefits, Universal Credit and financial support. * Supporting customers to sustain their tenancies. * Preparing arrears correspondence, legal notices, witness statements and court documentation. * Attending court and supporting or presenting rent-arrears cases at hearings. * Undertaking occasional home visits across Bromsgrove and the surrounding areas. * Maintaining accurate case notes and monitoring repayment arrangements and court orders. * Working with Housing, Tenancy Sustainment, Benefits and Finance teams. * Using Aareon QL and Mobysoft RentSense to manage and prioritise cases. About you: * Previous income management or rent-arrears experience within social housing. * Previous court attendance experience relating to rent-arrears cases. * Good knowledge of arrears recovery, pre-action protocols and possession proceedings. * Strong customer service, communication and negotiation skills. * Experience managing a busy and varied caseload. * Experience using Aareon QL and Mobysoft RentSense is highly desirable. * Able to travel occasionally for home visits and court attendance. Please apply with an up-to-date CV outlining your recent social-housing income management, court attendance and systems experience. Income Officer – Rent Arrears Officer – Income Management – Rent Recovery Officer – Housing Officer – Social Housing – Housing Association – Tenancy Sustainment – Rent Collection – Arrears Recovery – Court Attendance – Possession Proceedings – Pre-Action Protocol – Universal Credit – Welfare Benefits – Financial Inclusion – Aareon QL – Mobysoft RentSense – Housing Management – Home Visits – Customer Service – Vulnerable Customers – Bromsgrove – Worcestershire – Redditch – Kidderminster – Birmingham – West Midlands