Income Officer

We are currently working with a Housing Association that is looking to appoint an experienced Income Officer to support their income recovery function on a short-term interim basis. This role is ideal for someone with a strong background in rent collection, arrears management, debt recovery, or credit control within housing or a customer-focused environment. Key Responsibilities * Maximise rental income collection across all tenure types. * Manage a caseload of rent arrears accounts from early intervention through to legal recovery action where necessary. * Negotiate realistic repayment arrangements with residents and monitor agreements. * Work closely with internal teams, local authorities, the DWP, and external support agencies. * Provide advice and guidance on debt prevention, welfare benefits, and income maximisation. * Support residents to sustain tenancies while reducing arrears and financial risk. Essential Requirements * Experience in income collection, rent arrears management, debt recovery, or credit control. * Strong customer service and communication skills. * Ability to manage a demanding caseload and achieve collection targets. * Experience negotiating repayment arrangements and resolving complex cases. * Full UK driving licence and access to a vehicle. * Enhanced DBS Certificate registered on the Update Service, or issued within the last 12 months. What's on O...