Infrastructure & Cloud Support Engineer

Infrastructure & Cloud Support Engineer Location: Great Dunmow, Essex Salary: £30,000–£40,000 FTE, depending on experience Hours: Initially 3 days per week, with the opportunity to progress to full-time Working: Hybrid / Client-facing MSP environment We are seeking an experienced Infrastructure & Cloud Support Engineer to join a growing Managed Service Provider. This is a hands-on role supporting a range of clients across Microsoft 365, Intune, Windows infrastructure, networking, endpoint management, backup and disaster recovery, alongside technical project work. Key Responsibilities: * Provide L2/L3 technical support across Microsoft 365, endpoints, servers and networks * Administer Microsoft 365, Entra ID and Intune * Support Windows Server, Active Directory, Group Policy, DNS and DHCP * Manage endpoint environments, including monitoring, patching and deployment * Troubleshoot networking, VPNs, firewalls, VLANs and multi-site connectivity * Manage and test backup and disaster recovery solutions * Support cloud migrations, infrastructure upgrades and security projects * Maintain accurate technical documentation and customer records * Take ownership of issues through to resolution and provide excellent customer service About You: * Microsoft 365, Intune and Entra ID * Windows Server, Active Directory and Group Policy * Windows 10/11 endpoint management * Networking, including DNS, DHCP, VLANs, VPNs and firewalls * Backup and disaster recovery * L2/L3 troubleshooting Experience with Datto RMM, Hyper-V/VMware, Microsoft Defender, Autopilot, Conditional Access or PowerShell would be advantageous. We are looking for someone with strong technical fundamentals, a methodical troubleshooting approach and excellent communication skills. You should be comfortable working independently, dealing directly with customers and taking ownership of technical issues. This is an excellent opportunity to join a growing MSP, with scope to develop into technical project delivery and potentially a Technical Project Lead / IT Project Management position. Applicants must be within practical travelling distance of Great Dunmow, Essex. A full UK driving licence and access to suitable transport is preferred