Insurance Team Manager

Salary: Competitive and aligned with experience + annual bonus + comprehensive benefits + travel expenses Included Location: Sheffield or Ringwood Working Pattern: Hybrid, 1-2 days office-based, dependent upon location Travel: Travel between the Ringwood and Sheffield offices will be required as part of this role. Travel expenses included. Working Hours: Monday-Friday, 9:00am-5:30pm Team Profile You'll lead a team of Personal Lines professionals responsible for delivering excellent service and positive customer outcomes across a diverse portfolio of personal insurance products. The team works closely with insurer partners, Account Executives, customers and colleagues across the wider business to deliver high-quality advice, exceptional service and operational effectiveness. Operating in a fast-paced and evolving environment, the team balances customer needs, business objectives and regulatory requirements while supporting retention, growth and long-term customer relationships. Success is built on collaboration, professionalism, technical expertise and a commitment to delivering outstanding outcomes for customers and the business. What You'll Be Accountable For Delivering Results * Lead and support the day-to-day performance of the Personal Lines team. * Ensure high levels of service, quality and operational effectiveness across all customer interactions. * Maintain strong oversight of quality, comp...