Internal Account Manager

Internal Account Manager / Inside Sales (Product)

Kettering/ Hybrid

Permanent

Monday to Friday, 37.5 hours per week

Let's be honest - most 'internal sales' roles are either glorified order processing or chaotic firefighting.

This one sits properly in the middle and done well, it's genuinely a commercial role.

You'll be the link between customers, external sales, and supply chain - owning the process from enquiry through to delivery. Not just taking orders, but making sure everything runs smoothly, issues get sorted quickly, and opportunities aren't missed along the way.

What you'll actually be doing

• Acting as the day-to-day contact for key customers - queries, updates, problem-solving
• Managing orders end-to-end (from quote through to delivery)
• Working closely with external sales and supply chain to keep everything on track
• Proactively keeping customers updated rather than waiting for them to chase
• Handling pricing, delivery schedules and stock-related decisions
• Sorting out invoice queries and general 'when things don't quite line up' issues

What they're looking for

• Someone organised, detail-focused and able to juggle multiple priorities, with prior internal sales experience
• Comfortable dealing with customers day-to-day a...