Internal Account Manager

Internal Account Manager Inspire Resourcing are currently recruiting an Internal Account Manager on behalf of our client in Rotherham. This is a fantastic opportunity to join a brilliant business, with a clear progression path route for candidates who wish. Duties: * Build and maintain strong relationships with existing customers. * Act as the main point of contact for customer enquiries and account support. * Manage a portfolio of customer accounts to ensure high levels of satisfaction and retention. * Identify opportunities to upsell and cross-sell products or services. * Prepare and deliver quotations, proposals, and pricing information. * Process customer orders and ensure accurate documentation. * Coordinate with sales, operations, customer service, and finance teams to ensure smooth order fulfilment. * Resolve customer issues promptly and escalate complex problems where necessary. * Monitor account performance and identify opportunities for business growth. * Maintain accurate customer records using CRM systems. * Produce sales reports, forecasts, and account activity updates. * Support external sales representatives by handling account administration and follow-up. * Negotiate pricing and commercial terms within company guidelines. * Ensure compliance with company policies and service level agreements (SLAs). * Stay informed about products, services, and market trends to provide expert advice to customers. Requirements * Previous experience in an account manager / sales admin position * Good MS Office skills * Ability to work to deadlines Skills Required Skills * Product Management * Agile * Roadmapping * Stakeholders * Analytics * User Research Nice to Have * Technical Background * SQL * A/B Testing * UX * Pricing