IT Field Engineer
Jobtailor
Glasgow · posted 20 August 2026
Location
Glasgow, Scotland
Category
IT & Technology, Engineering
- Provide 2nd line support and take ownership of technical issues
- Investigate root causes and deliver timely resolutions
- Troubleshoot complex issues involving networks, servers, applications, peripherals, hardware, and software
- Build relationships with client stakeholders and the client's IT team
- Maintain accurate records of incidents, solutions, and best practices
- Prepare reports on trends, recurring issues, and process-improvement recommendations
- Stay current with technologies, trends, and industry best practices
- Identify opportunities to improve service delivery, streamline processes, and optimize the client's IT environment
- Support T-Tech's key client and deliver exceptional technical service
Requirements
- Previous experience in a 2nd line support role, preferably in a fast-paced environment
- Proficient knowledge of IT systems, including hardware, software, networks, and servers
- Strong analytical and problem-solving skills with the ability to think critically under pressure
- Excellent communication and interpersonal skills to interact with clients and team members
- Ability to prioritize and manage multiple tasks simultaneously and meet deadlines
- IT certifications such as ITIL, CompTIA, or Microsoft certifications are highly desirable
Core Competencies
Demonstrates expertise in 2nd line support, with a strong focus on troubleshooting complex IT issues, maintaining accurate incident records, and delivering exceptional technical service. Proficient in analyzing trends and recommending process improvements to enhance service delivery.
Highest-signal resume keywords
- 2nd Line Support Experience
- IT Systems Proficiency
- Analytical Problem-Solving Skills
- ITIL Certification
- Excellent Communication Skills
Hard Skills
- Troubleshooting
- Network Support
- Server Management
- Application Support
- Hardware Support
- Software Support
- Incident Management
- Process Improvement
- Critical Thinking
- Time Management
Soft Skills
- Interpersonal Skills
- Client Relationship Building
- Team Collaboration
- Task Prioritization
- Pressure Management
Certifications & Qualifications
- ITIL
- CompTIA
- Microsoft Certifications
Industry Keywords
- Technical Support
- Service Delivery
- IT Environment Optimization
- Best Practices
- Incident Records