IT Helpdesk Support Analyst

IT Helpdesk Support Analyst

Onsite - Inside IR35

We are looking for an experienced IT Helpdesk Support Analyst to join our client's busy IT team on a contract basis. Based at their Coventry site, you'll provide hands-on IT support across both office and warehouse environments, ensuring users receive a high level of technical support and customer service.

This is a varied, fast-paced role that requires someone who enjoys being visible on-site, is happy to get involved wherever needed, and can confidently support a wide range of IT issues. As part of the role, you'll also participate in an on-call rota which includes nights and weekends, so flexibility is essential.

• Provide 1st and 2nd line IT support to office and warehouse users.
• Troubleshoot and resolve hardware, software and network issues.
• Manage user accounts, permissions and security through Active Directory.
• Deploy and maintain devices using SCCM.
• Support printers, label printers and other peripheral devices.
• Assist with the setup, maintenance and troubleshooting of handheld scanners and other mobile devices.
• Build, configure and deploy desktops, laptops and associated hardware.
• Escalate complex issues where appropriate while maintaining ownership through to resolution.
• Support IT projects, upgrades and si...