IT Service Delivery Lead – On-site & Growth

MCS Group is recruiting an IT Service Delivery Manager for an established engineering and manufacturing organisation in Banbridge, Northern Ireland. The role leads the internal IT support function, owns the service desk and builds a scalable service-delivery model to support multi-site expansion.

You will lead the team, manage performance and develop staff, while maintaining credible technical leadership during escalations and ensuring SLAs are met in a busy on-site environment.