IT Service Delivery Manager — Lead SLA & Offshore Delivery

XPO Logistics in the United Kingdom is seeking an experienced IT Service Delivery Manager to oversee IT service delivery to clients, ensuring high customer satisfaction and operational efficiency. The role involves managing both in-house and external solutions, working with an offshore support desk, and applying strong knowledge of transport and warehouse operations.

Responsibilities include leading the service delivery team, developing strategies, monitoring SLAs, and coordinating across