IT Service Desk Opportunities

IT Service Desk Opportunities | West Sussex Council | Hybrid Working 📍 Location: County Hall, Chichester, PO19 1RQ (Hybrid Working) 💰 Pay: Up to £25.00 per hour 🕒 Hours: 37 Hours per Week | Monday to Friday 📅 Contract: 6 Months Are you an experienced IT professional looking for your next contract opportunity? We are currently recruiting for multiple Service Desk positions within a busy Local Authority Technology Services team. Whether you're an experienced Service Desk Manager, a Senior Technical Support professional, or an IT Service Desk Analyst looking for your next challenge, we'd love to hear from you. Current Vacancies Service Desk Manager £25.00 per hour Lead the day-to-day operation of a busy Technology Services Service Desk across L1, L2 and L3 support teams. You'll be responsible for: Leading Service Desk operations Managing service quality and customer experience Workforce planning and rota management Incident, request and knowledge management Major incident support Performance reporting and continual service improvement Working closely with technical teams and third-party suppliers We're looking for: Previous Service Desk or IT Operations management experience Strong leadership and people management skills ITIL Service Management experience Experience with ITSM platforms such as Halo, ServiceNow or Ivanti Senior Systems Support Analyst / Team Leader £18.84 per hour You'll act as the senior technical escalation point, supporting complex incidents whilst mentoring Service Desk colleagues. Responsibilities include: Technical leadership across the Service Desk Major incident support Root cause analysis Problem Management Knowledge Management Mentoring L1 & L2 engineers Working with infrastructure teams and third-party suppliers We're looking for: Strong Microsoft 365, Windows and Active Directory experience Previous experience resolving complex technical issues Experience within IT Service Desk or IT Operations ITSM experience (Halo, ServiceNow, Ivanti or similar) Systems Support Analyst Competitive Hourly Rate A fantastic opportunity for experienced Service Desk Analysts to join a busy support team delivering excellent customer service. Responsibilities include: First-line IT support Incident and Service Request Management User account administration Access management Customer support Technical troubleshooting Maintaining accurate ITSM records We're looking for: Previous IT Service Desk or Helpdesk experience Excellent customer service skills Strong troubleshooting ability Experience using ITSM systems A proactive and customer-focused approach What You'll Need Previous IT Service Desk or Technical Support experience Excellent communication skills Strong problem-solving ability Experience working within an ITIL environment is advantageous Experience with Halo, ServiceNow, Ivanti or similar ITSM platforms is desirable Working Arrangements Hybrid working available Initial office attendance required for training Monday to Friday 37 hours per week 6-month contract If you're looking for your next IT contract within a well-established Local Authority and have experience in Service Desk, IT Support or IT Operations, we'd love to hear from you. Apply today with your up-to-date CV to be considered