IT Service Desk Shift Lead — Hybrid & Impactful

The Isle of Man Government is seeking a Service Desk Shift Leader to coordinate the day‑to‑day operation of the IT Service Desk, lead a team of Service Desk Analysts and ensure high‑quality IT support across government departments.

You’ll act as the first point of escalation, manage competing priorities in a fast paced environment and contribute to continuous service improvements while working a flexible hybrid schedule.