IT Service Desk Team Leader

Job Title: IT Service Desk Team Leader Location: Fareham Type : Contract up to 6 months Job Description Core Competencies & Expertise Leadership & Supervision : Demonstrated background in a supervisory, Senior Analyst, or Team Lead capacity within a structured IT support landscape. Technical Proficiency : Strong technical knowledge of Windows and macOS environments, Active Directory, Microsoft 365, and fundamental networking protocols including VPNs and TCP/IP. ITIL Framework Alignment : Solid grasp of core ITIL foundation principles, particularly Problem, Request, and Incident Management. Analytical Troubleshooting : Ability to apply logical problem-solving techniques and maintain composure when managing critical service disruptions. Communication Skills : Outstanding written and verbal communication abilities, with a proven capacity to translate complex technical jargon for non-technical users. Key Functional Focus Knowledge Cultivation : Oversee and enrich the Service Desk Knowledge Base to foster team capability and facilitate self-service solutions for end-users. What We Offer The opportunity to partner with a renowned global luxury brand. A highly collaborative, encouraging, and dynamic team environment. Randstad Technologies is acting as an Employment Business in relation to this vacancy.

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