IT Support Engineer

IT Support Engineer – 6-month contract – Dereham

My customer is looking for an experienced IT Support Engineer that will be responsible for diagnosing and resolving technical issues across a Microsoft environment, supporting users up to 2nd Line level, and taking ownership of the complete Joiners, Leavers and Movers (JLM) process.

As you'll be supporting both office and manufacturing users, this role requires someone who is happy working on-site, moving around the business, setting up equipment, and carrying out physical deskside support when required.

Skills & Experience required from the IT Support Engineer:

• Microsoft 365 administration and end-user support.
• Providing 1st and 2nd Line IT Support.
• ITSM or Service Desk ticketing systems.
• Joiners, Leavers and Movers (JLM) processes.
• Windows desktop operating systems and standard business applications.
• Hardware installation, configuration and troubleshooting.
• Excellent customer service and communication skills.
• Strong problem-solving abilities with a proactive approach to support.
• Experience working in the manufacturing industry would be beneficial

Key Responsibilities of the IT Support Engineer:

• Provide 1st and 2nd Line IT support to local and remote users via a combination of deskside support and ITSM ticketing systems.
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