IT Support Technician Apprentice

Guest Services Worldwide work directly with hotel clients to assist the concierge and hotel team. In addition, we help deliver a custom marketing message by creating a luxury-focused visitor guides highlighting hotels and their facilities.

About the role:

We are seeking a motivated and enthusiastic IT Support Technician Apprentice to join our IT team. This role is designed to provide hands-on experience while working towards a nationally recognised Level 3 Information Communications Technician qualification

You will support day-to-day IT operations, assist colleagues with technical issues, and help maintain secure and efficient systems across the organisation. This role is ideal for someone looking to build a career in IT infrastructure, networking, or systems support.

Over the course of your apprenticeship you will develop in depth knowledge of:

• IT fundamentals (hardware, software, operating systems)

• Networking principles (TCP/IP, DNS, DHCP, LAN/WAN)

• Cybersecurity fundamentals

• ITIL service management principles

• Cloud technologies (Microsoft 365 / Azure basics)

Responsibilities:

• First-line technical support

• Networking & infrastructure support

• Cybersecurity & compliance

• Hardware & software deployment

• ...