IT Support Technician

An exciting opportunity has arisen for an experienced IT Support Technician to join a successful multi-billion-dollar global business based in Hertfordshire. Working as part of a busy IT team, you'll provide high-quality first and second-line technical support to users across the business. This is an excellent opportunity for a customer-focused IT professional with at least two years' experience who enjoys problem-solving, working with Microsoft technologies and delivering a great user experience. The Role Reporting into the Global Infrastructure Manager, you will help ensure users receive an efficient, responsive and professional IT support service. Key responsibilities will include:

• Investigating and resolving first and second-line IT service desk tickets, escalating to third-party software suppliers where required.
• Logging, categorising and prioritising incidents and requests in line with agreed service standards.
• Installing, configuring and supporting laptops, PCs, printers, peripherals and mobile devices.
• Supporting Microsoft technologies including Windows, Microsoft 365, Active Directory, Exchange Online and Entra ID.
• Planning and coordinating desktop hardware and software installations, maintenance and upgrades while minimising disruption to users.
• Administering, maintaining and documenting IT systems to support continual service...