IT Support Technician

IT Support Technician Location: Gravesend, Kent Salary: £30K Hours: Monday to Friday, 9:00am – 5:30pm Travel: Travel to other office locations will be required when necessary. Some occasional out-of-hours work may also be required. Diamond Search Recruitment is advertising this vacancy on behalf of our client. Our client is a long-established and highly respected legal firm with offices across Kent. They are committed to delivering a professional, approachable and client-focused service, while maintaining a supportive and collaborative working environment for their staff. We are seeking a proactive, enthusiastic and hands-on IT Support Technician to oversee and support the firm's IT function across multiple office locations. This is a hands-on role suited to someone who enjoys problem-solving, takes ownership of tasks and is confident working independently in a fast-paced environment. The successful candidate will play a key role in maintaining and improving the firm's IT infrastructure, supporting staff with day-to-day IT issues and ensuring systems remain secure, efficient and reliable. Key Responsibilities * Maintain and support the firm's case management system, including Partner for Windows (Tikit). * Provide hands-on support for hardware, software and IT-related issues across the firm. * Manage user accounts, onboarding and IT setup for new starters. * Deliver Partner for Windows training and provide general IT guidance to staff. * Ensure the availability, integrity and performance of IT systems and networks. * Oversee regular system updates, backups and software licensing. * Monitor systems for vulnerabilities and implement proactive security measures. * Support GDPR compliance, cybersecurity and data protection requirements. * Manage third-party IT suppliers and software providers. * Lead IT projects, including upgrades, migrations and infrastructure improvements. * Assist with the management and maintenance of the firm's websites. * Travel between office locations when required. * Carry out additional IT duties as reasonably required. About You The successful candidate will be practical, responsive and confident taking ownership of an organisation's IT function. You will have: * Previous experience in an IT support, IT management or similar hands-on IT role. * Experience managing or taking ownership of an IT function. * Knowledge of Partner for Windows (Tikit) or other legal case management systems would be advantageous. * A strong understanding of Microsoft 365, networks, hardware, cloud systems and cybersecurity. * A proactive and enthusiastic attitude with a strong “can-do” approach. * Excellent troubleshooting and problem-solving skills. * Strong communication skills, with the ability to explain technical matters clearly to non-technical users. * Excellent organisational skills and the ability to manage competing priorities. * A reliable, hands-on approach with a willingness to continue learning and developing within the role. This is an excellent opportunity for an experienced IT professional who enjoys a varied, hands-on role and wants to take ownership of a broad IT function within a professional and established organisation. Diamond Search Recruitment is acting as an employment agency in relation to this vacancy