IT Support Technician

Job title: IT Support Technician

Location: Folkestone (you will need to drive due to location)

Salary: Competitive

Hours: Monday to Friday, with an early finish on Fridays!

The role:

Initially you will be focusing on providing day-to-day IT support, ticket management and troubleshooting across the business. Over time, you will be given training and development to build your programming, database and technical skills, with the aim of taking ownership of increasingly complex issues for service users.

Benefits:

• 20 days annual leave, increasing with service + bank holidays
• Christmas shutdown
• Cycle to work scheme
• Death in Service
• Company pension scheme
• Free parking onsite

Key responsibilities would be:

• Provide IT support to users across the business.
• Manage, triage and prioritise IT support tickets.
• Investigate initial problems to understand the issue and gather further information.
• Resolve straightforward IT issues independently.
• Escalate more complex issues where required.
• Work through problems from ticket to solution.
• Support and troubleshoot Microsoft-based systems and infrastructure.
• Work with systems where solutions may not be immediately obvious.
• Develop t...