IT Support Technician

Job Description We are seeking a diligent and knowledgeable IT Support Technician to join a dynamic team. The successful candidate will provide effective technical support to ensure seamless IT operations across the organisation. ❖ Deliver first-line support and troubleshooting for hardware, software, and network issues ❖ Maintain and update IT documentation, including asset management and support logs ❖ Assist with the installation, configuration, and maintenance of IT equipment and systems ❖ Collaborate with team members to resolve technical problems promptly and efficiently ❖ Provide training and guidance to end-users to enhance their IT proficiency ❖ Ensure compliance with company IT policies and data security standards ❖ Participate in routine system backups, updates, and maintenance tasks ❖ Manage and prioritise support requests using the helpdesk ticketing system ❖ Contribute to continuous improvement initiatives within the IT support function Requirements We are seeking a dedicated and technically proficient individual with a strong commitment to delivering excellent IT support within a dynamic environment. The ideal candidate will possess a thorough understanding of IT systems and demonstrate excellent problem-solving and communication skills. ❖ Proven experience in providing IT support, preferably within a corporate or fast-paced setting ❖ Proficient knowledge of Windows and macOS operating systems, including installation, configuration, and troubleshooting ❖ Familiarity with network infrastructure, including TCP/IP, DNS, DHCP, and VPN technologies ❖ Experience with hardware maintenance and repair, including desktops, laptops, printers, and peripherals ❖ Ability to manage user accounts and permissions within Active Directory or similar directory services ❖ Strong organisational skills with the ability to prioritise tasks effectively and manage time efficiently ❖ Excellent interpersonal and communication skills, capable of liaising with colleagues at all levels ❖ A collaborative approach with a willingness to work as part of a team to resolve issues swiftly ❖ Relevant IT qualifications such as CompTIA A+, Microsoft Certified Professional, or equivalent ❖ Flexibility to provide occasional out-of-hours support as required ❖ Understanding of data protection regulations and commitment to maintaining confidentiality ❖ Attention to detail and a proactive approach to identifying and resolving technical problems Benefits We offer a comprehensive benefits package designed to support your professional growth and personal wellbeing. Our collaborative work environment fosters development and recognises your contributions through a range of attractive perks. ❖ Competitive salary with regular performance reviews ❖ 25 days annual leave plus bank holidays ❖ Pension scheme with employer contributions ❖ Private healthcare plan and employee assistance programme ❖ Opportunities for ongoing training and professional development ❖ Season ticket loan and cycle-to-work scheme ❖ Flexible working arrangements to promote work-life balance ❖ Employee recognition and reward initiatives ❖ Modern, accessible office location with excellent transport links