Japanese speaking Sales Administration Assistant

Salary: Up to £30,000

Location: London

Job status: Permanent

Working hours: 9:00-17:30 (5 days on-site)

Start date: ASAP

Responsibilities:

• Handle customer inquiries via phone and email regarding Overseas Insurance and Healthcare Programs, and liaise with overseas branches, clients, claimants, and medical facilities.
• Coordinate medical assistance services, including issuing and managing payment guarantees and arranging medical interpreters.
• Process and manage insurance claims, including claim adjustments, necessary investigations, and appropriate interpretation and application of insurance policies and Healthcare Programs.
• Maintain accurate records and documentation, including post logs, claim/invoice master logs, claim-related documents, filing, scanning, and data updates.
• Provide general administrative and operational support and perform other duties as assigned by the Supervisor or Manager.

Requirements:

• Current administrative experience in Japan; travel/hospitality experience preferred.
• Available for long-term employment; YMS/Student Visa holders may be considered if eligible to switch visas.
• Native-level Japanese and business-level English.
• Strong PC and Microsoft Office skills; advanced Excel skills preferred.
• Strong multitasking skills.

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