Key Account Coordinator

Our client, a freight forwarder is looking for a Key Accounts Coordinator to join their office in Maldon. Job Description * Act as the main point of contact for assigned customer accounts. * Manage customer booking and enquiries, including, tracking, issue resolution, and status updates. * Coordinate with internal departments (Sales, operations, transport, customs) to ensure the highest standard of service. * Monitor and maintain service level agreements and client KPIs. * Proactively communicate with clients and agents regarding shipment status, service changes, or delays. * Handle customer and agent enquiries, complaints, and escalations professionally and promptly. * Develop and maintain strong, long-term relationships with both internal and external stakeholders. * Identify opportunities to improve service quality as well as establish potential for growth. * Support the onboarding of new clients and ensure a smooth transition. * Support with customer and agents via team’s meetings, and regular communication over the telephone. Ideal Candidate will have the following: * Strong commercial background * Enthusiasm * Proactive * Efficient