Key Account Manager

Full job description Key Account Manager – Commercial Services Middlewich, Cheshire | £30,000–£32,500 plus 2k Bonus | Hybrid Working Are you the person who keeps clients happy, solves problems before they escalate and makes sure everything happens exactly when it should? I’m recruiting a Key Account Manager for an established and successful commercial services business based in Middlewich. With more than 30 years’ experience and an impressive portfolio of clients. This isn’t a hard-sales role. It’s all about building brilliant client relationships, coordinating service delivery and becoming the trusted link between customers, operational teams and suppliers. What you’ll be doing * Managing and developing relationships with a portfolio of key clients * Ensuring services are delivered smoothly, accurately and on time * Acting as the main link between customers and internal operational teams * Responding to client queries and resolving issues with confidence * Preparing quotations, obtaining supplier costs and raising purchase orders * Managing contracts and updating the company’s bespoke SiteOps system * Analysing data and producing meaningful internal and client reports * Providing financial information to support the finance team * Identifying opportunities to improve service levels and strengthen client relationships * Supporting the company’s health and safety culture * Taking on responsibilities such as key holder, fire warden or first aider when required What we’re looking for You could already be working as a Key Account Manager, Account Manager, Client Services Executive, Customer Success Manager or Service Delivery Coordinator. You’ll ideally bring: * Experience managing customers or delivering solutions based on client needs * Excellent communication and relationship-building skills * Strong organisation and the ability to juggle multiple priorities * A practical, positive approach to problem-solving * Confidence handling challenging conversations and negotiating solutions * Good Microsoft Office skills, particularly Excel * The motivation to work independently while being a great team player Experience within facilities management, landscaping, property services, construction or another service-led environment would be useful, although it isn’t essential. What’s on offer * Salary of £30,000–£32,500 plus up to 2k bonus * Hybrid working * Holiday loyalty scheme, increasing annually from year two by up to five additional days * Company pension * Life insurance * Sick pay * Direct GP access * Free eye tests and contribution towards glasses * Employee discounts through Perks at Work * Company events * Free on-site parking If you’re commercially minded, naturally organised and genuinely enjoy looking after clients, this could be a brilliant next move. Office based to begin with once training is complete the role will offer hybrid working. Interviews ASAP please apply with your most recent CV