Lead Contract Support and Performance Manager

Lead Contract Support and Performance Manager- Hertfordshire- Up to £50,000- Full time Office Based.

My client, a leading Facilities Management and Maintenance provider, is seeking an experienced Lead Contract Support & Performance Manager to join their team on a prestigious contract based in Hertfordshire.

This is an exciting opportunity to take ownership of contract performance, governance and support functions across a busy account. Working closely with operational teams, suppliers and client stakeholders, you will drive service excellence, oversee performance reporting, ensure contractual compliance and identify opportunities for continuous improvement, ensuring services are consistently delivered to the highest standards and exceed client expectations.

Monday to Friday- 8.00-17.00- Office Based

Main Duties

• • Lead the monitoring and reporting of contract performance, producing planned and reactive reports against KPIs, SLAs and contractual measures to drive service excellence.
  • Produce contractual, operational and governance reports that provide meaningful performance insights and support informed decision-making.
  • Take ownership of contract support activities, maintaining governance documentation, contract registers, risk logs and action trackers to ensure contractual compliance.
  • Coordinate and oversee Planned Preventative Maintenance (PPM) schedules...