Lead Engineer / Supervisor

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Engineering Team Leader - Mobile Engineering Team The Engineering Team Leader will oversee and coordinate the mobile engineering team, ensuring efficient delivery of engineering services across multiple client sites within the Midlands region. This role combines technical expertise with people management, requiring strong leadership skills to drive operational excellence and team performance. Team Leadership & Management Lead, mentor, and develop a team of mobile engineers, conducting regular performance reviews and identifying training needs. Foster a collaborative team culture focused on safety, quality, and customer service excellence. Develop Technical Supervisors for cover and support when appropriate through cross-training. Operational Delivery Ensure planned preventative maintenance (PPM) schedules are completed on time and to specification. Coordinate reactive maintenance callouts and emergency responses. Monitor job completion rates, first-time-fix rates, and overall service delivery metrics. Maintain effective communication with clients regarding service delivery and engineering issues. Lead twice daily performance management calls with CEC. Work Order Management & Planning Review technician diaries daily, batching work orders to achieve full efficiency and minimise returns. Technical Oversight Review and approve engineering work specifications and method statements. Provide technical guidance on complex repairs and installations, offering reactive support for technicians on complex jobs. Ensure all work complies with relevant health and safety legislation, building regulations, and manufacturer specifications. Conduct risk assessments and ensure safe systems of work are implemented. Ensure all team members hold valid certifications and training for their respective disciplines. Out of Hours (OOH) Management Manage OOH rotas including arranging cover for sickness, managing starters and leavers. To support on-call for escalations Certification & Documentation Management Ensure all technicians understand electronic forms process. Manage tablet training and carry out best practice training to ensure new starters are fully equipped and integrated into the team. Stand-In Duties Provide cover for Engineering Manager during sickness and annual leave, ensuring continuity of leadership and operational oversight. Proven experience leading or supervising engineering teams Strong technical knowledge across building services disciplines Full UK driving licence Experience in facilities management or building services maintenance environment Proficiency with performance management systems Excellent organizational and planning capabilities with exceptional attention to detail. Effective communication skills at all levels including ability to lead performance calls and liaise with multiple stakeholders. Customer-focused approach with commercial awareness. Strong analytical skills for performance monitoring and data quality assessment. Ability to work autonomously while supporting wider team objectives. Proactive approach to quality assurance and continuous improvement. Remote -London, GBR At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. xkybehq If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation.