Lead Quality & Performance Coach - Financial Services

NFU Mutual Pembrokeshire is seeking a Lead Quality and Performance Co-ordinator to develop and coach the agency general insurance team in Pembrokeshire. The role involves monitoring performance, ensuring regulatory and quality standards are met, and building staff confidence in delivering excellent customer service.

You will work with the quality and performance team to enhance skills, sales performance and compliance, reporting to senior management and guiding the team through audits and