Legal Enquiry Advisor

Legal Enquiry Team Advisor | Dundee Salary: £26,000 + Bonus Hours: Full Time | Permanent About the Role As a Legal Enquiry Team Advisor, you'll play a vital role as the first point of contact for new client enquiries. Working across telephone, email, website enquiries, and other communication channels, you'll gather key information, explain funding options, and ensure clients receive a professional and empathetic experience from their very first interaction. Based in Dundee, you'll join a collaborative team environment where no two days are the same. Hybrid working is available following the successful completion of probation, with a requirement to attend the Dundee office three days per week. Key Responsibilities Acting as the first point of contact for new client enquiries via telephone, email, website, and other communication channels Delivering a professional, empathetic and client-focused service Gathering detailed information relating to accidents, injuries and potential claims Accurately recording and maintaining client information on the case management system Obtaining supporting documentation including photographs, evidence and other relevant materials Taking ownership of enquiries from initial contact through to handover to the appropriate legal team Working towards individual and team performance targets, including conversion rates and client satisfaction measures Developing knowledge of personal injury law and the firm's services About You Previous experience within a customer service, contact centre or sales environment Excellent communication and interpersonal skills Ability to build rapport and establish trust with clients Empathetic, professional and client-focused approach Strong organisational skills and attention to detail Confident using Microsoft Office applications and learning new systems Understanding of customer service principles and GDPR requirements Ability to work towards individual performance and productivity targets Experience within a legal environment would be advantageous but is not essential What's in It for You? 32 days annual leave Firm pensions scheme & death in service Private healthcare & flu jab scheme Hybrid working following probation Comprehensive training and ongoing professional development Opportunity to join a respected and leading well-established legal firm Supportive team culture built around collaboration and shared successSearch is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age