Lending Operations Manager
Glasgow (hybrid, 3 days/week in office) | up to £80,000 DO
EA fast-growing specialist mortgage lender is looking for a Lending Operations Manager to own the end-to-end operational delivery of its residential mortgage lending process. Off the back of 80%+ growth last year and a 50%+ target for 2026, this is a high-impact role at the heart of the business
.This isn't an underwriting role, and it's not an Underwriting Team Leader position. Underwriters make the lending decisions and Case Managers package the applications — this role owns everything around that: how cases move through the pipeline, where the bottlenecks are, and how operations scale without losing control
.What you'll d
- oOwn day-to-day lending operations from pre-application through to completio
- nManage pipeline volumes, workflow allocation, and team capacity to hit turnaround and service target
- sLead a data-driven continuous improvement programme, working with tech/product teams on automation and workflow redesig
- nLead and develop an operations team of 12, alongside a dedicated Underwriting Team Leade
- rReport on pipeline performance and improvements to senior leadershi
- pPartner with risk, compliance, and sales to keep operations aligned with FCA expectation
sWhat we're looking fo
- rMortgage experience with a solid understanding of the underwriting process — direct underwriting experience not require
- dA broad operational leader who's owned a wide function, not just one proces
- sStrong pace, energy, and hands-on problem-solving abilit
- yGood data literacy and comfort using MI to drive decision
- sA technology-first, commercially minded approac
- hConfidence dealing directly with brokers and client
- sAmbition to step up into a bigger, broader remi
tCandidates from small or medium-sized businesses with broad operational ownership are of particular interest. This role suits someone happy to take ownership independently — it's not about building a big team, it's about driving results
.What's on offe
- rAnnual performance bonus (cash and growth shares
- nSalary-sacrifice pension and nursery scheme