Local Authority Housing, Housing Landlord Complaints Investigator, North East London
Vitalis
London
Salary
£38.31 an hour
Job type
contract
Location
London, England
Local Authority Housing, Housing Landlord Complaints Investigator, North East London Pay rate up to £38.31 per hour Contract role, Local Government Housing We are recruiting for an experienced Local Authority Housing Landlord Complaints Investigator, in North East London Background:
- To provide a comprehensive, positive and effective complaint handling and resolution service for residents in relation to Stage 2 Housing Management and Assets complaints in line with agreed procedures, standards and timescales, providing a high quality and detailed response to the complainant focused on resolving their issues.
- To lead relationship management and liaison with the Housing Ombudsman Service. Providing insight to the senior management team and service leads to help drive continuous improvement.
- Excellent investigative skills and ability to research various issues across a range of different subjects in relation to complaint investigations.
- Experience of undertaking high quality complaint investigations within a local authority, other public sector organisations, regulatory body or similar.
- Experience of liaising with and responding to the requirements of a regulatory body, for example, the Local Government & Social Care Ombudsman, the Housing Ombudsman Service, Ofsted, the Care Qualit...
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