Logistics Administrator

Customer Service & Operations Coordinator

We're looking for an organised and customer-focused individual to join our busy Operations team. This role is ideal for someone with strong administration and customer service experience who enjoys building relationships, solving problems and working in a fast-paced environment.

As a Customer Service & Operations Coordinator, you'll be responsible for supporting customers and partners, managing operational information, resolving queries and ensuring high standards of service are delivered at all times.

Key Responsibilities

• Deliver excellent customer service to internal and external customers.
• Act as a first point of contact for customer enquiries and escalations.
• Build and maintain strong relationships with customers, partners and colleagues.
• Accurately process and maintain operational data and documentation.
• Investigate and resolve issues within agreed service levels.
• Monitor customer requirements and keep stakeholders updated throughout the process.
• Prepare quotations and identify opportunities to add value for customers.
• Manage records, reports and filing systems with a high level of accuracy.
• Support claims and discrepancy investigations where required.
• Provide administrative support across the wider team.
• Contribute to continuous improvement initiatives and operational efficiency.
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