Mandarin Speaking Assistant Customer Service-Banking

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Ref 23507

The Skills You'll Need: Mandarin to a native level, experience in customer service, sales or marketing.

Your New Salary: Depending on experience

Office based

Perm

Start: ASAP

Working hours: 35 hours per week

Location: Birmingham

Report to: Team Lead

Mandarin Speaking Assistant Customer Service - What You'll be Doing:

• Process new account applications, closure of accounts, and change of customer information
• Handle customer enquiries at the front office professionally and in a timely manner
• Maintain customer relationship and cross-sell relevant products and services
• Deal with cash and non-cash transactions at the front office and assist customers with any related enquiries
• Collect, check, and ensure safe keeping of cash and cheques
• Promote products and services to potential clients
• Deal with post returned and daily overdraft reports
• Ensure all activities meet the Bank’s internal policies, procedures, and other regulatory requirements at all times

Mandarin Speaking Assistant Customer Service - The Skills You'll Need to Succeed...