Matchday Premium Ticketing Assistant

Role: Matchday Premium Ticketing Assistant

Hours: To work home matchdays throughout the season including Mens Premier League, WSL, European, Cup games and Friendlies

Location: American Express Stadium, Brighton, BN1 9BL

Contract Type: Worker Agreement

Deadline Day: 24th August 2026

About Brighton & Hove Albion FC

We compete at the highest levels of football on a global stage while embracing our Sussex community spirit. At the heart of everything we do is our commitment to high performance, professional excellence, and making a positive impact.

Deliver exceptional matchday service to our premium members!

In this role you will be stationed in the 1901 ticket office on matchdays to act as a key representative for the club. You will handle general matchday, ticketing, and hospitality enquiries from high net worth members, process ticket collections, and accurately capture customer details within our ticketing system. Additionally, you will proactively upsell and cross-sell commercial products and assist at turnstiles with NFC ticketing operations whenever required.

About you

You will have excellent customer service skills, with the ability to work calmly under pressure. While prior customer service, sales, or ticketing system experience is desi...