Medical Receptionist / Administrator

Job summary

We are looking for a friendly, professional and organised Medical Receptionist to join our team at Pikes Lane Centre.

You will be the first point of contact for patients, providing a welcoming and efficient reception service while supporting the smooth day-to-day running of the practice.

Main duties of the job

Key Responsibilities

• Welcoming and assisting patients in person and by telephone

• Booking, cancelling and rearranging appointments

• Handling patient enquiries in a professional and confidential manner

• Updating and maintaining accurate patient records

• Processing prescriptions and administrative requests

• Liaising with GPs, nurses, clinicians and other healthcare professionals

• Managing incoming and outgoing correspondence

• Taking payments and maintaining accurate records where required

• Following practice policies, confidentiality requirements and data protection procedures

• Supporting the wider administrative team as needed

About us

We are a friendly, welcoming and patient-focused medical practice, committed to providing high-quality care to our local community. We have a supportive and close-knit team and pride ourselves on creating a positive environment for both our patients and staff.

We are expanding our team and are looking to welcome several enthusiastic and dedicated individuals to join us and become valued members of our practice.

Job responsibilities

Main duties of the job

Key Responsibilities

• Care navigation

• Welcoming and assisting patients in person and by telephone

• Booking, cancelling and rearranging appointments

• Handling patient enquiries in a professional and confidential manner

• Updating and maintaining accurate patient records

• Processing prescriptions and administrative requests

• Liaising with GPs, nurses, clinicians and other healthcare professionals

• Managing incoming and outgoing correspondence

• Taking payments and maintaining accurate records where required

• Following practice policies, confidentiality requirements and data protection procedures

• Supporting the wider administrative team as needed

Person specification

Qualifications

Essential

• Friendly, approachable and professional manner
• Excellent communication and interpersonal skills
• Good telephone manner
• Strong organisational and time-management skills
• Ability to remain calm and courteous in a busy environment
• Excellent attention to detail and accuracy
• Ability to work effectively as part of a team
• Commitment to patient confidentiality and data protection
• Reliable, punctual and professional
• Compassionate and respectful towards patients
• Ability to deal sensitively with confidential or difficult situations

Desirable

• Previous medical reception experience, although not essential
• Experience using Emis web, although not essential