Medical Receptionist

Job summary

We are looking to appoint a Receptionist/Administrator to join our busy GP Practice, who will be the first point of contact for arranging patient clinic, liasing with clinical and admin staff together with patients, as well as carrying out general office management tasks. You will have a good telephone manner and experience of booking appointments proving strong organisational skills. You will have excellent communication skills, compassionate and friendly nature who can operate in a busy environment with a range of people and professions, as you will be working in our clinical and administration teams.

Main duties of the job

Your regular duties in this role will be dealing with telephone, face to face and electronic enquiries, booking and/or amending patient appointments and home visits, contacting patients to provide information from the clinical team and assisting patients to access our services and those in the wider community. The role is for someone who is highly organised and an effective communicator who can provide a professional and warm welcome to our patients, ensuring every contact is of the highest quality. This role is not intended to be exhaustive.

About us

Colne Road Surgery is a busy, well-established GP practice caring for more than 8,000 patients. We have an experienced and dedicated team of clinical and administrative staff who work closely together to provide high-quality patient care. Although the practice is fast-paced, we maintain a friendly and supportive atmosphere where colleagues help one another and every role is valued.

We are looking for people who are reliable, hardworking and take pride in contributing to a safe, clean and welcoming environment. In return, you will join a supportive team, receive a clear induction and ongoing guidance, and play an important part in the day-to-day running of the practice and the care we provide to our local community.

Job responsibilities

Person specification

Qualifications

Essential

• Good standard of general education, including English and Maths, or equivalent.
• Confident using computers, email and standard office software.

Desirable

• Customer-service, administration or IT qualification.
• Training in confidentiality, information governance or customer care.

Experience

Essential

• Experience of working with members of the public in a busy customer-facing, reception or administrative role.
• Experience of answering telephone calls and dealing with enquiries professionally.
• Experience of accurate data entry and using computer systems.
• Experience of handling confidential or sensitive information appropriately.

Desirable

• Previous experience within a GP practice, NHS or healthcare setting.
• Experience using EMIS Web or another clinical system.
• Experience of booking appointments and processing patient requests.
• Experience of supporting people to use online or digital services.

Skills and Knowledge

Essential

• Excellent verbal and written communication skills.
• Friendly, polite and professional manner.
• Clear understanding of patient confidentiality.
• Ability to confirm identity before sharing confidential information.
• Good organisational skills and attention to detail.
• Ability to manage several tasks within a busy environment.
• Ability to remain calm when dealing with difficult or sensitive situations.
• Ability to follow procedures and escalate concerns appropriately.
• Reliable, punctual and trustworthy.
• Ability to work independently and as part of a team.
• Flexible approach to duties and willingness to provide cover when required.
• Commitment to treating all patients with dignity, respect and fairness.